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Alice's Secret Travellers Inn

FAQ

Q: What time is check-in?

12pm-2pm, then 4pm-7pm

If you arrive between these hours, just leave your luggage in our CHAT ROOM, and enjoy the garden, the birds and the pool.

If arriving after 7pm please give us a call for late arrival with an estimated time, otherwise we cannot accommodate anything after 7PM.

Q: What is your cancellation policy?

Please be aware of our very strict 48 hour cancellation policy. Should you wish to cancel, notification must be given by 12pm ACST, 2 days prior to your check in date.

NO REFUNDS

Q: Do you offer tour discounts?

Yes! Check out our Tours page for details or contact us to discuss options.

Q: Do you offer airport transfers?

You can find all the info on how to get to us in our ‘Location’ section or our booking confirmation email :-).

Q: Do you offer luggage storage?

Yes! If you’ve booked a night with us after your tour, we can store your luggage while you’re away.

Q: What is your visitor and noise policy?

We do not allow visitors at any time. We are a QUIET, NO PARTY hostel – keep it clean, keep it quiet, and pay on time.

Q: Is breakfast included?

No – we do offer free tea and coffee in our kitchen. Please help yourself!

Q: Do you have WiFi?

Yes, free and fast wifi! You’ll receive the password at check-in.

Covid-19 Information

Due to the COVID-19 pandemic our operations have been severely impacted. So here’s some info on how we are going about all this.

We are OPEN for business and looking forward to welcoming you here with us :-).
We are working closely with the Department of Health. Hence you can be assured that we are going the extra mile to keep our staff, current and future guests safe.

Here's what YOU can do to support us in our efforts:

  • Ensure you are up to date and comply with the current rules and restrictions for the NT and the Alice Springs area. See https://coronavirus.nt.gov.au for more detailed and up to date information. 
  • BOOK DIRECT with us via our website. This will allow us to handle your booking with the upmost flexibility and to offer you the friendly and personal service we are known for from the very beginning :-).
  • Cancel your booking ASAP should you feel unwell or be unable to travel. Last minute cancellations are a big issue for a small family run business like us, so we need to know if you can't make it.
  • Maintain good hygiene (wash hands, clean and put dishes away, etc. etc.) 
  • Inform us of your estimated arrival time so we can give you a warm and friendly welcome.

Please note that we reserve the right to cancel reservations at any time if we are under the impression that accepting a booking will keep us from complying with the rules.

You can reach us every day of the week via email ([email protected]) or over the phone (+61 (0)8 8952 8686) from 10am until 7pm daily. Please don't hesitate to get in touch to discuss any queries, questions or to book your Uluru tour with us - we're happy to help :-).

Thank you and stay healthy & strong!

Love,

Seb and Miriam