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Alice's Secret Travellers Inn

FAQ

Q: What time is check-in?

12pm-2pm, then 4pm-7pm

If you arrive between these hours, just leave your luggage in our CHAT ROOM, and enjoy the garden, the birds and the pool.

If arriving after 7pm please give us a call for late arrival with an estimated time, otherwise we cannot accommodate anything after 7PM.

Q: What is your cancellation policy?

Please be aware of our very strict 48 hour cancellation policy. Should you wish to cancel, notification must be given by 12pm ACST, 2 days prior to your check in date.

NO REFUNDS

Q: Do you offer tour discounts?

Yes! Check out our Tours page for details or contact us to discuss options.

Q: Do you offer airport transfers?

You can find all the info on how to get to us in our ‘Location’ section or our booking confirmation email :-).

Q: Do you offer luggage storage?

Yes! If you’ve booked a night with us after your tour, we can store your luggage while you’re away.

Q: What is your visitor and noise policy?

We do not allow visitors at any time. We are a QUIET, NO PARTY hostel – keep it clean, keep it quiet, and pay on time.

Q: Is breakfast included?

No – we do offer free tea and coffee in our kitchen. Please help yourself!

Q: Do you have WiFi?

Yes, free and fast wifi! You’ll receive the password at check-in.

Covid-19 Information

Due to the COVID-19 pandemic our operations have been severely impacted. So here’s just some info on how we are going about all this.

We are OPEN for business and we are working closely with the Department of Health. Hence you can be assured that we are going the extra mile to keep our staff, current and future guests safe.

Given the circumstances any guest wishing to stay with us is required to provide the completed border arrival form and show evidence about the whereabouts over the past month.
Reception hours are limited but don't worry, you will be able to get a hold of us via email ([email protected]) or over the phone (+61 (0)8 8952 8686) until 7 pm daily.
Please get in touch to schedule a check-in time or discuss any queries or questions - we're happy to help :-).

Note that we reserve the right to cancel reservations at any time if we are under the impression that accepting a booking will keep us from complying with the rules.

From July 17th NT borders will be open to many areas of Australia, however remain closed to arrivals from from declared hotspot areas.
If you are travelling from a hotspot area you will you will be directed into mandatory supervised quarantine in an identified facility in Alice Springs, and charged $2500.

See https://coronavirus.nt.gov.au for more detailed information.

These are very tough times and we are hoping to get through this, so we can still be there for you on the other side. If you feel like supporting us, please BOOK DIRECT once travel becomes possible again. Small thing for you, big impact for us ;-).

Thank you and stay healthy & strong!

Love,

Seb and Miriam